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Shipping Policy

Last Updated: 11/13/2025

Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) applies to all orders placed through Like Cabinets, a brand operated by Oceania Cabinetry Inc., located at 1285 101st Street, Lemont, IL, USA. By placing an order, you acknowledge and agree to the terms outlined herein.

If you have questions or concerns, please contact us at support@likecabinets.com.

1. Processing Time & Shipping Lead Times

All in-stock items will be shipped within 3 business days upon final order confirmation.

Please note that the 3-day timeframe applies only after your order details, payment, and any design or specification confirmations have been completed. Typical delivery lead time is 7-10 business days after shipment.

Orders containing back-ordered items or customer-requested changes may require additional processing time.

We strongly recommend not scheduling installation until your entire order has been received and thoroughly inspected.

2. Shipping Coverage & Free Shipping Eligibility

We currently ship to valid street addresses within the contiguous United States. We do not deliver to P.O. Boxes, APO/FPO addresses, or outside the lower 48 states for example Alaska, Hawaii, Puerto Rico）

Shipping eligibility is as follows:

  • We currently ship to valid street addresses within the contiguous United States. We do not deliver to P.O. Boxes, APO/FPO addresses, or outside the lower 48 states.
  • Flat-pack (RTA) orders of $3000 or more qualify for a free Shipping.

If RTA orders less than $3000, the flat fee for all state is $399 and will be shown at checkout. (Residential, liftgate, or appointment services may incur additional surcharges.)

3. Delivery & Receipt of Goods

Upon delivery, you must immediately inspect the shipment. We strongly recommend taking photographs of all packages—even if no damage is visible—for your records and potential claims.

Do not refuse the shipment unless directed by our customer service team. Refusal may result in you being held liable for return freight costs and restocking fees.

Please observe the following:

  • Note any damage, shortages, or packaging irregularities on the delivery receipt in the presence of the carrier before signing.
  • Finished plywood panels or skins may be packaged beneath the pallet, do not discard as packing material.
  • Trim and molding may arrive as separate loose cartons—verify all counts.

Once you sign a clean delivery receipt, you affirm that the products were received in good condition, and Oceania Cabinetry Inc. cannot be held responsible for freight-related damages not noted at delivery.

4. Freight Damage or Missing Items

Do not assemble or install any product that appears to be damaged.

Visible freight damage must be noted at the time of delivery and submitted within 48 hours via email to Support@likecabinets.com along with photos.

Concealed damage (discovered after opening) must be reported within 7 calendar days of delivery.

All claim tickets must include:

  • Order number
  • Customer name & shipping address
  • Photos of the damage and/or packing slip
  • Description of issue

Assembly or installation constitutes acceptance of the item and voids damage claims.

5. Shipping Insurance & Title of Goods

All orders are shipped FOB Origin. This means title and risk of loss transfer to the customer once the shipment leaves our warehouse. We are not liable for loss, theft, or damage that occurs in transit unless proper damage protocols were followed.

You may request signature-required delivery or purchase additional insurance coverage for high-value orders.

6. Holiday & Peak Season Deliveries

We do deliver during public holidays, but please allow additional time during high-volume seasons. While we work hard to ensure timely delivery, external factors may occasionally cause delays.

We appreciate your patience and will notify you promptly of any significant issues.

7. Delivery Failure or Customer Error

If a shipment fails due to:

  • An incorrect or incomplete shipping address;
  • Customer unavailability during a signature-required delivery;
  • Refusal to accept the shipment without our consent;

Then the customer will be responsible for:

  • Redelivery fees
  • Return freight charges
  • Applicable restocking fees